Refund policy

At Nam Fruits, we stand behind the care and quality of every tropical fruit snack we ship. Due to the perishable nature of our products, all sales are final. However, we understand that exceptions may occur — such as shipping damage, product defects, or fulfillment errors — and we're committed to resolving these quickly and fairly.

1. When We Accept Refunds, Replacements, or Credits

You may be eligible for a resolution if:

• Your order was damaged during transit
• You received an incorrect item or quantity
• The packaging or labelling was defective
• The product arrived expired or compromised

Claims must be submitted within 7 business days of receiving your order.

2. How to Report an Issue

To help us resolve the issue as quickly as possible, please follow these steps:

Step 1: Take Photos Immediately

Include clear images of:

• The outer bag/carton
• The inner packaging
• The affected product(s)
• The expiry date or lot code

Step 2: Contact Us

Send an email to info@namfruits.com with:

• Your order number
• A description of the issue
• All supporting photos

Step 3: Review & Response

Our team will review your request and respond within 48 business hours with a proposed resolution or follow-up questions.

3. What’s Not Eligible for Refund or Return

• Products that have been opened, used, or partially consumed
• Items damaged after delivery due to improper storage
• Clearance or short-dated items sold at a discount
• Claims submitted more than 7 business days after delivery

4. Resolution Options

Depending on the nature of the issue and your order type, we may offer:

• A replacement of the affected item(s)
• A credit toward a future purchase
• A partial or full refund (for direct-to-consumer orders, at our discretion)

Questions? We’re Here to Help

For all refund-related inquiries, email us at: info@namfruits.com
We’re committed to making it right — because your experience matters.